Tooth Doctor - Kunal Thakkar
Pinnaca have been absolutely amazing. Having a team that is not very techie, Pinnaca have helped with all aspects of tech support. They never say no to anything and just help get stuff done. As a busy owner of dental practices, not being hassled with broken printers or internet issues has made my life so much easier. Minesh and Rickie have provided us phenomenal support, if only all our suppliers and contractors could do the same.
Pinnaca have been competitive on price but never cut corners on quality!!! I have them in all our practices!!
Dr Martens - Jon Ellis
Pinnaca have become a valued partner for Dr. Martens, initially as our first line support function for all our retail stores in EMEA.
In addition to this more recently they have also expanded out to assist us with new store openings and also worked very closely with the internal IT team on the deployment of a new EPOS application across our estate.
They are flexible and always willing to listen to our requirements and work with us to best implement these.
Claudia Sebire - Claudia Sebire
Having known and worked with Minesh for over 10 years, I can honestly say my business would not be as successful without his assistance with our stock control system.
He is professional, incredibly knowledgeable and completely approachable, which is so refreshing to find in IT support. I would not hesitate to recommend Pinnaca Retail.
Tabio - Deborah Hartly
On behalf of Tabio Corporation, UK branch I would like to endorse Pinnaca Retail Solutions and in particular the close-knit team to the retail businesses throughout the UK and abroad.
Tabio has long been using the services of Pinnaca since its formation.
What is key to us, a small retail branch is a personal understanding and respect for the service and ideas that a supplier can offer to us.
It is this mutual respect and admiration for the management and ethics of Pinnaca that make it a valuable and unique supplier.
Responses are quick and every query is treated with urgency and importance; staff in both are locations are able to understand and communicate clearly with the dedicated technicians at Pinnaca.
What is also important is the effort on Pinnaca’s part to visit us as a client and know objectively what we require and proceed to get the best possible deal up front and in all clarity.
We value their advice and knowledge on purchasing equipment.
During an especially difficult period last year where our equipment suffered due to a power surge; a technician from Pinnaca was on site the next day to resolve and analyse.
What business’ want is well run, well informed advice and Tabio knows that all members of Pinnaca are fully trained and supportive of each other and have enormous passion for the company that they are part of.
Kids Cavern - Danny Shelvey
We at Kids Cavern have always expressed our gratitude & compliments to the team at Pinnaca. They took over from previous long standing partners and improved various aspects of our systems which in turn has help increase revenue. Not so long ago our systems where upgraded to be integrated with our ecommerce platform meaning we now have the ability to trade through multiple channels and manage this through one system.
In previous years gone by other providers have very rarely paid us a visit or much attention whereas with the team at Pinnaca often call us and visit us to keep on top of our requirements and importantly inform us of the market trends and how they see various solutions fitting into our business to aid us in our service to our customers. I certainly value Pinnaca as a partner as opposed to the traditional client - supplier relationship which is often the case.
The team at Pinnaca handled 3 major tasks for us. Becoming our new supplier, upgrading to the latest version and of course our Ecommerce integration. Completing just one of these tasks would be challenging but doing them all at the same time was very impressive. There was a plan, a strategy, a process review, full testing, execution and training. Once again we were very impressed with the engineering and the help and training given to our staff.
To conclude the Pinnaca support team is very responsive, extremely friendly and professional. We are always kept updated by their systems and staff members and most importantly to us they are flexible, honest and trustworthy. We are able to call them any day of the week, at any time of the day, they will always help us no matter what.
Tom Ford - Roberto Ghiani
We were recommended to Pinnaca some years ago, by our global partners to obtain their services and support here in the UK. Since partnering with them they have helped us ensure we have the tools to treat our customers like royalty. They have always been prompt and professional with all our requests and when undertaking projects, they have been extremely organised, communicated well and delivered to their promises.
Here at Tom Ford we strive to deliver a premium service to our customers and being that our products are high value we need to ensure our stock positions are accurate. On a number of occasions, we have hired the services of Pinnaca to assist us in our stock takes.
It is also very refreshing to obtain advise and detailed technical information quickly and honestly from the team at Pinnaca. This prevents wasted time and assists in enhancing the solutions we strive to add to our business.
To conclude it has always been a pleasure working with Pinnaca and long may it continue.
Simply Pleasure - Symon Reeves
Pinnaca have been our Retail & IT Specialists for a number of years. I have known the owner for over 10 years and always enjoyed working with him and the teams he managed. They support our full Retail estate nationwide and are integral with respect to our infrastructure both from a EPOS & Stock Management point of view as well as IT at our head office and through the shops.
They are very responsive and proactive with their approach in supporting us. The team at Pinnaca are friendly, professional and honest. They always perceive a can-do attitude and are very easy to get hold of anytime of the day and night.
Pinnaca come highly recommended as they have improved our productivity and our systems we rely upon daily. Their team of employees are well liked within our organisation and very much feel part of the team.