Choosing the Best IT Support Package
We offer three distinct managed IT support packages, so you can choose the level of support that’s right for you. When comparing IT support companies, be sure to check what is included in their packages so that you can make informed choices. Pinnaca managed IT support packages are comprehensive, and our helpdesk team are meticulous in their approach to solving your issues. We have an exceptional service record.
Lite
£35
GBP
per device
per month*
Unlimited Remote Support 8am/5pm
Real Time Support Dashboard
Remote Hardware Diagnostics 8am/5pm
Subscription Management**
Productivity Application Support
inc Microsoft 365 Support**
Back Up Monitoring & Remediation
Anti Virus Management
Monthly Ticket Analysis Report
Annual Systems & Service Review
Ongoing Expert Advice & Support
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Essentials
£60
GBP
per device
per month*
Unlimited Remote Support 8am/5pm
24/7 Support & Target Response Time of 15 Minutes For 'Priority 1' Incidents
Real Time Support Dashboard
Remote Hardware Diagnostics 8am/5pm
Subscription Management**
Productivity Application Support
inc Microsoft 365 Support**
3rd Party Application Support
Back Up Monitoring & Remediation
Anti Virus Management
Asset Management & User Tracking
PROACTIVE Server Monitoring 24/7
PROACTIVE End Point Monitoring 24/7
PROACTIVE Network Monitoring & Management
Patch Management
IT Security Management
Monthly Ticket Analysis Report
Quarterly Systems & Service Review
Ongoing Expert Advice & Support
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Plus
£80
GBP
per device
per month*
Unlimited Remote Support 8am/5pm
24/7 Support & Target Response Time of 15 Minutes For 'Priority 1' Incidents
Real Time Support Dashboard
Remote Hardware Diagnostics 8am/5pm
Subscription Management**
Productivity Application Support
inc Microsoft 365 Support**
3rd Party Application Support
Back Up Monitoring & Remediation
Anti Virus Management
Asset Management & User Tracking
PROACTIVE Server Monitoring 24/7
PROACTIVE End Point Monitoring 24/7
PROACTIVE Network Monitoring & Management
Patch Management
Bi-Annual Firmware Checks
Remote New User H/W Set Up & Onboarding
New User Onboarding Training
IT Security Management
Monthly Service Review With Account Manager
Ongoing Expert Advice & Support
*Terms and conditions apply. One device = PC, Laptop, Tablet or Server. 'Priority 1' Incident = An incident is considered Priority 1 when it meets the following criteria. Live production environment down, e.g. Server or Internet, for a location that needs connectivity to take payments. Critical business outage or significant incident that threatens future productivity. Users cannot operate, and no one can carry out tasks on their behalf. **Support is provided when a software subscription is purchased from or switched to Pinnaca.
