Terms & Conditions

Terms and Conditions
of Website.

These terms and conditions are the contract between you and Pinnaca Retail Solutions Limited or Pinnaca Retail Solutions SAS (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them.

We are Pinnaca Retail Solutions Ltd, a company registered in England & Wales, number: 09749771. Our address is Sterling House, Ground Floor Suite G1A Langston Road, Loughton, Essex, England, IG10 3TS.

Pinnaca Retail Solutions SAS, a company registered in France, number 920988938. Our address is 12 rue Vivienne, Paris, 75002, France.

You are: Anyone who uses Our Website.

Please read this agreement carefully. If you do not agree with it, you should leave Our Website immediately.

These are the agreed terms.

1. Definitions

"Content" means the textual, visual or aural content that is encountered as part of your experience on Our Website. It may include, among other things: text, images, sounds, videos and animations.

"Intellectual Property" means intellectual property owned by us, of every sort, whether or not registered or registrable in any country, including intellectual property of all kinds coming into existence after today; and including, among others, patents, trade marks, unregistered marks, designs, copyrights, software, domain names, discoveries, creations and inventions, together with all rights which are derived from those rights.

"Our Website" means any website or service designed for electronic access by mobile or fixed devices which is owned or operated by us.

"Services" means the service provided from Our Website.

2. Children on Our Website

2.1 Whatever the age of consent in your country, we believe children should be protected from unsuitable Content. To protect your children, you should know our policy, which is as follows:

2.2 We do not knowingly collect personal information from any person under the age of 18 years.

2.3 Any person of any age may freely access any page of Our Website. We do not check identities nor moderate Content.

2.4 It is you, not we, who provide access to Our Website for the children in your care. It is for you to check that the Content your children might see is suitable for them.

2.5 Where links are concerned, you may like to check the privacy policies of those sites where your children might visit frequently to see how they collect and use information.

2.6 Filter software may also be useful to you.

2.7 You acknowledge that we are not responsible for Content that anyone has placed on Our Website, or the content of sites accessible by a link from Our Website.

2.8 You now agree to waive any claim you may otherwise have against us on account of age-related suitability of Content, and to indemnify us against any claim made by any person on behalf of a child in your care.

3. Intellectual Property

You agree that at all times you will:

3.1 not do anything which does or might reduce the value of our Intellectual Property or challenge our ownership of it.

3.2 notify us of any suspected infringement of the Intellectual Property;

3.3 so far as concerns our work provided or made accessible by us to you, you will not:

3.3.1 copy, or make any change to any part of its code;

3.3.2 use it in any way not anticipated by this agreement;

3.3.3 give access to it to any other person than you, the licensee in this agreement;

3.3.4 in any way provide any information about it to any other person or generally.

3.4 not use the Intellectual Property except directly as intended by this agreement or in our interest.

4. Disclaimers and limitation of liability

4.1 The law differs from one country to another. This paragraph applies so far as the applicable law allows.

4.2 All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.

4.3 You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.

4.4 Our Website contains links to other internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website or from your buying services or goods via such a website.

4.5 The Pinnaca Retail Solutions Website, Pinnaca Retail Solutions Ltd, and Pinnaca Retail Solutions SAS Services are provided “as is”. We make no representation or warranty that Our Website will be:

4.5.1 useful to you;

4.5.2 of satisfactory quality;

4.5.3 fit for a particular purpose;

4.5.4 available or accessible, without interruption, or without error.

4.6 We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.

4.7 We accept no responsibility for third party advertisements which are posted on Our Website or through the Services;

4.8 We shall not be liable to you for any loss or expense which is:

4.8.1 indirect or consequential loss; or

4.8.2 economic loss or other loss of turnover, profits, business or goodwill even if such loss was reasonably foreseeable or we knew you might incur it.

4.9 This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this clause under the contracts (Rights of Third Parties) Act 1999) as well as to ourselves.

5. Miscellaneous matters

It shall be deemed to have been delivered:

  • If delivered by hand: on the day of delivery;

  • If sent by post to the correct address: within 72 hours of posting;

  • If sent by e-mail to the address from which the receiving party has last sent email: within 24 hours if no notice of non-receipt has been received by the sender

5.1 If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

5.2 No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

5.3 Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or by email.

5.4 The validity, construction and performance of this agreement shall be governed by the laws of [England and Wales / Scotland / Northern Ireland]

Terms and Conditions
of Trading.

1.0 In these Conditions:

1.1 “Seller” means Pinnaca Retail Solutions Limited whose Registered Office is at Sterling House, Langston Road, Loughton, Essex, IG10 3TS, or Pinnaca Retail Solutions SAS whose Registered Office is at 12 rue Vivienne, Paris, 75002, France.

1.2 “Buyer” means the person, body of persons, firm or company who accepts the quotation of the Seller for the sale of goods or services or whose order for the goods or services is accepted by the Seller.

2.0 ORDERS AND SPECIFICATIONS

2.1 The Buyer shall be liable for ensuring the accuracy of any order for goods and/or services placed with the Seller and no variation to these conditions shall be binding unless agreed in writing between the Buyer and an authorised representative of the Seller. Implementation, execution and compliance with any order does not imply acceptance of the Buyer’s Terms and Conditions of Trading, or any other terms which the Buyer seeks to impose or incorporate or which are implied by trade, custom, practice or course of dealing, all of which are hereby expressly excluded.

2.2 A contract shall come into existence on the date that either the Seller accepts the Buyer’s order, or the Buyer accepts the Seller’s quotation (as the case may be), in either case acceptance being confirmed in writing.

2.3 Any samples, drawings, descriptive matter or advertising issued by the Seller and any descriptions of goods or illustrations or descriptions of services contained in the Seller’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the goods and/or services described in them. They shall not form part of the contract between the Seller and the Buyer or have any contractual force. 

3.0 PRICE OF GOODS

3.1 The price of the goods and / or services to be rendered shall be the Seller’s quoted price or if no price has been quoted the price listed in the Seller’s price list current at the date of acceptance of the order which is valid for 30 days or earlier acceptance by the Buyer, after which time prices may be altered by the Seller without notice to the Buyer.

3.2 Unless otherwise agreed in writing all prices quoted or listed by the Seller are:

3.2.1 exclusive of Value Added Tax which shall be included in the Seller’s invoice and the Buyer shall be additionally liable to pay to the Seller at the same time as payment is made for the supply of the goods and/or services;

3.2.2 given on an ex works basis and liable to transport, packing and insurance where the Seller agrees to deliver the goods otherwise than at the Seller’s premises.

3.3 The Seller reserves the right to make an additional charge of 3% on the price of goods (plus VAT) in respect of all invoices paid by credit card by the Buyer.

3.4 The Seller reserves the right by giving notice to the Buyer at any time before delivery to increase the price of the goods and / or services to reflect any increase in the cost to the Seller due to any factor beyond the control of the Seller (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, increase in the cost of labour, etc.), any change of delivery dates, quantities or specifications or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate instructions.

3.5 Except as otherwise stated the Seller reserves the right to amend quoted or listed prices, typographical or accidental errors, omissions on orders, quotations, acknowledgements and invoices at any time without notice or liability. The Buyer shall not be entitled as a consequence thereof or howsoever otherwise to make any deductions from the price in respect of any other account, set-off or counterclaim.

4.0 TERMS OF PAYMENT

4.1 The Seller shall be entitled to invoice the Buyer for the price of the goods and/or services supplied or to be supplied on or at any time after delivery, unless it has been agreed that the goods will be collected by the Buyer or the Buyer wrongfully fails to take delivery, in which event the Seller reserves the right to invoice the Buyer for the price at any time after the Seller has notified the Buyer that the goods are ready for collection or the Seller has tendered delivery.

4.2 TIME IS OF THE ESSENCE FOR PAYMENT OF THE PRICE OF THE GOODS AND/OR SERVICES SUPPLIED OR TO BE SUPPLIED.

4.3 UNLESS OTHERWISE AGREED IN WRITING PAYMENT IS DUE IN FULL ON DELIVERY (“DUE DATE”) NOTWITHSTANDING THAT DELIVERY MAY NOT HAVE TAKEN PLACE OR THAT THE TITLE IN THE GOODS HAS NOT PASSED TO THE BUYER. .

4.4 If the Buyer fails to make payment in full and in cleared funds by the due date the Seller shall, without prejudice to any other remedy available, be entitled to:

4.4.1 repudiate the Contract or suspend any further services and deliveries;

4.4.2 appropriate any payment made by the Buyer to such of the goods (or the goods supplied under any other contract made between the Buyer and the Seller) and/or services as the Seller may think fit; and

4.4.3 charge the Buyer interest (both before and after any Judgement) on any unpaid amount at the rate of 8 per cent per annum above the Bank of England base rate from time to time from the due date until full payment is received in cleared funds by the Seller; and

4.4.4 charge the Buyer all costs, fees or commissions incurred by the Seller in instructing its collection agents, to recover any unpaid monies.

5.0 DELIVERY

5.1 Delivery of any goods shall be effected by the Buyer collecting the goods from the Seller’s premises at any time after the Seller has notified the Buyer that the goods are ready for collection or if a different destination for delivery has been agreed by the Seller delivering the goods to that destination.

5.2 TIME SHALL NOT BE OF THE ESSENCE FOR ANY DELIVERY DATES QUOTED BY THE SELLER ITS EMPLOYEES OR AGENTS WHICH MUST BE TREATED AS APPROXIMATE ONLY AND THE SELLER SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM ANY DELAY IN DELIVERY OF THE GOODS OR SERVICES HOWSOEVER CAUSED.

5.3 If the Seller fails to deliver the goods or supply the services for any reason other than any cause beyond the Seller’s reasonable control or the Buyer’s fault the Seller’s liability shall be limited to the excess (if any) of the cost to the Buyer in the cheapest available market of similar goods to replace those not delivered over the price of the goods.

5.4 If the Buyer fails to take delivery of the goods or fails to give the Seller adequate delivery information or instructions at the time stated for delivery (otherwise than by any cause beyond the Buyer’s reasonable control or the Seller’s fault) the Seller may, without prejudice to any other right or remedy available:

5.4.1 store the goods until delivery and charge the Buyer for the reasonable costs (including insurance) of storage; or

5.4.2 Sell the goods at the best price readily obtainable and after deducting all reasonable storage and selling expenses account to the Buyer for the excess above the price or charge the Buyer for any shortfall below the contract price.

5.5 If the Seller agrees with the Buyer to effect delivery by instalments each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments pursuant to these conditions or any claim by the Buyer relating to any one or more instalments shall not entitle the Buyer to treat the contract as a whole as repudiated.

6.0 RISK AND PROPERTY

6.1 RISK OF DAMAGE TO OR LOSS OF THE GOODS SHALL PASS TO THE BUYER:

6.1.1 AT THE TIME THE SELLER NOTIFIES THE BUYER THAT THE GOODS ARE AVAILABLE FOR COLLECTION IF DELIVERY OCCURS AT THE SELLER’S PREMISES; OR

6.1.2 IF DELIVERY OCCURS AT A DESTINATION DIFFERENT FROM THE SELLER’S PREMISES THEN AT THE TIME OF DELIVERY TO THAT DESTINATION BY THE SELLER OR IF THE BUYER FAILS TO ACCEPT DELIVERY AT THE TIME THE SELLER TENDERED DELIVERY OF THE GOODS.

6.2 NOTWITHSTANDING DELIVERY AND THE PASSING OF RISK OR ANY OTHER PROVISION OF THESE CONDITIONS TITLE IN THE GOODS SHALL NOT PASS TO THE BUYER UNTIL THE SELLER HAS RECEIVED IN CASH OR CLEARED FUNDS PAYMENT IN FULL OF THE PRICE OF THE GOODS AND ALL OTHER GOODS SOLD OR AGREED TO BE SOLD BY THE SELLER TO THE BUYER FOR WHICH PAYMENT IS THEN DUE.

6.3 UNTIL SUCH TIME AS THE TITLE IN THE GOODS PASSES TO THE BUYER:

6.3.1 THE BUYER SHALL HOLD THE GOODS AS THE SELLER’S FIDUCIARY AGENT AND BAILEE AND SHALL KEEP THE GOODS SEPARATE FROM THOSE OF THE BUYER AND THIRD PARTIES AND PROPERLY STORED, PROTECTED, INSURED AND IDENTIFIED AS THE SELLER’S PROPERTY AND THE BUYER SHALL NOT REMOVE, DEFACE OR OBSCURE ANY IDENTIFYING MARK OR PACKAGING RELATING TO THE GOODS. 

6.3.2 THE BUYER SHALL BE ENTITLED TO RESELL OR USE THE GOODS IN THE ORDINARY COURSE OF ITS BUSINESS (BUT NOT OTHERWISE) BUT SHALL ACCOUNT TO THE SELLER FOR THE PROCEEDS OF SALE OR OTHERWISE OF THE GOODS WHETHER TANGIBLE OR INTANGIBLE INCLUDING INSURANCE PROCEEDS SEPARATE FROM ANY MONIES OR PROPERTY OF THE BUYER AND THIRD PARTIES AND IN THE CASE OF TANGIBLE PROCEEDS, PROPERLY STORED, PROTECTED AND INSURED.

6.3.2 THE SELLER (PROVIDED THE GOODS ARE STILL IN EXISTENCE AND HAVE NOT BEEN RESOLD) SHALL BE ENTITLED AT ANY TIME TO REQUIRE THE BUYER TO DELIVER UP THE GOODS TO THE SELLER AND IF THE BUYER FAILS TO DO SO FORTHWITH TO ENTER UPON ANY PREMISES OF THE BUYER OR ANY THIRD PARTY WHERE THE GOODS ARE STORED AND REPOSSESS THEM.

6.4 THE BUYER SHALL NOT BE ENTITLED TO PLEDGE OR IN ANY WAY CHARGE BY WAY OF SECURITY FOR ANY INDEBTEDNESS ANY OF THE GOODS WHICH REMAIN THE PROPERTY OF THE SELLER AND IF THE BUYER DOES SO ALL MONIES OWING BY THE BUYER TO THE SELLER SHALL (WITHOUT PREJUDICE TO ANY OTHER RIGHT OR REMEDY OF THE SELLER) FORTHWITH BECOME DUE AND PAYABLE.

6.5 IN THE EVENT THAT THE BUYER BECOMES SUBJECT TO ANY OF THE EVENTS LISTED IN CLAUSE 10, THE BUYER MUST NOTIFY THE SELLER OF THE SAME AND WITHOUT LIMITING ANY OTHER RIGHT OR REMEDY THAT THE SELLER MAY HAVE:

6.5.1 THE BUYER’S RIGHT TO RESELL THE GOODS OR USE THEM IN THE ORDINARY COURSE OF BUSINESS CEASES IMMEDIATELY; AND

6.5.2 THE SELLER MAY AT ANY TIME REQUIRE THE BUYER TO DELIVER UP ALL GOODS IN ITS POSSESSION WHICH HAVE NOT BEEN SOLD, OR IRREVOCABLY INCORPORATED INTO ANOTHER PRODUCT, AND IF THE BUYER FAILS TO DO SO PROMPTLY TO ENTER ANY PREMISES OF THE BUYER OR OF ANY THIRD PARTY WHERE THE GOODS ARE STORED IN ORDER TO RECOVER THEM.

7.0 WARRANTIES & LIABILITIES

7.1 Subject as expressly provided in these conditions, and except where the goods are sold to a person dealing as a consumer all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

7.2 Where the goods are sold under a consumer transaction the statutory rights of the Buyer are not affected by these conditions.

7.3 The Seller warrants to the Buyer that the goods will be of satisfactory quality and fit for any purpose made known to the Seller in writing at the time of placing the order, will correspond with any relevant specification therefore or sample thereof and will comply with all statutory requirements and regulations relating to the sale of goods. Any claim by the Buyer which is based on any defect in the quality or condition shall be made within a reasonable time after discovery of the defect or failure. If goods are delivered obviously damaged and delivery is not refused then the Buyer shall not be entitled to reject the goods, the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the goods had been delivered in accordance with the contract.

7.4 The Seller will not be responsible for the safety or integrity of any data stored in the hard disk or howsoever otherwise stored on any computer. Any such data will at all times be the responsibility of the Buyer who acknowledges that the Seller excludes all liability in respect of any damage or loss howsoever caused to any data.

7.5 Where any valid claim in respect of any of the goods which is based on any defect in the quality or condition of the goods or their failure to meet specification is notified to the Seller in accordance with these conditions, the Seller shall be entitled to replace the goods (or the part in question) free of charge or, at the Seller’s sole discretion, credit to the Buyer the price of the goods (or a proportionate part of the price), but the Seller shall have no further liability to the Buyer.

7.6 Except in respect of death or personal injury caused by the Seller’s negligence, the Seller shall not be liable to the Buyer by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the goods of their use or resale by the Buyer, except as expressly provided in these conditions.

8.0 FORCE MAJEURE

8.1 The Seller shall not be liable to the Buyer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the goods or services, if the delay or failure was due to any cause beyond the Seller’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller’s reasonable control;

8.1.1 Act of God, explosion, flood, tempest, fire or accident;

8.1.2 war or threat of war, sabotage, insurrection, civil disturbance or requisition;

8.1.3 acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority.

8.1.4 import or export regulations or embargoes;

8.1.5 strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);

8.1.6 difficulties in obtaining raw materials, labour, fuel, parts of machinery;

8.1.7 power failure or breakdown in machinery.

9.0 INDEMNITY

9.1 If any claim is made against the Buyer that the goods infringe or that their use or resale infringes the patent, copyright, design, trade mark of other industrial or intellectual property rights of any other person in the United Kingdom, the Seller shall indemnity the Buyer against all loss, damages, and reasonably incurred costs and expenses awarded against or incurred by the Buyer in connection with the claim, or paid or agreed to be paid by the Buyer in settlement of the claim, provided that:

9.1.1 the Seller is given full control of any proceedings or negotiations in connection with any such claim;

9.1.2 the Buyer shall give the Seller all reasonable assistance for the purposes of any such proceedings or negotiations;

9.1.3 except pursuant to a final award, the Buyer shall not pay or accept any such claim, or compromise any such proceedings without the consent of the Seller (which shall not be unreasonably withheld);

9.1.4 the Buyer shall do nothing which would or might vitiate any policy of insurance or insurance cover which the Buyer may have in relation to such infringement, and this indemnity shall not apply to the extent that the Buyer recovers any sums under any such policy or cover (which the Buyer shall use its best endeavours to do); 

9.1.5 the Seller shall be entitled to the benefit of, and the Buyer shall accordingly account to the Seller for, all damages and costs (if any) awarded in favour of the Buyer which are payable by or agreed with the consent of the Buyer (which consent shall not be unreasonably withheld) to be paid by any other party in respect of any such claim and;

9.1.6 without prejudice to any duty of the Buyer at common law, the Seller shall be entitled to require the Buyer to take such steps as the Seller may reasonably require to mitigate or reduce any such loss, damages, costs or expenses for which the Seller is liable to indemnity the Buyer under this clause.

10.0 INSOLVENCY OF BUYER

10.1 This clause applies if:

10.1.1 the Buyer makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation

(otherwise than for the purposes of amalgamation or reconstruction); or

10.1.2 an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Buyer or;

10.1.3 the Buyer ceases, or threatens to cease, to carry on business; or

10.1.4 the Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notified the Buyer accordingly.

10.2 If this clause applies then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the contract or suspend any further deliveries under the contract without any liability to the Buyer, and if the goods have been delivered and/or services rendered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

11.0 DATA PROTECTION

11.1 The Seller will process personal data of the Buyer in accordance with its privacy notice, a copy of which is published on the Seller’s website at https://www.pinnacaretail.com/privacy-policy.

12.0 ASSIGNMENT

12.1 The Buyer shall not assign or transfer this contract or any benefit arising thereunder without the prior written consent of the Seller.

13.0 GENERAL

13.1 These Terms and Conditions shall be deemed to supersede previous Terms and Conditions.

13.2 Any notice given by either party to the other pursuant to these Terms and Conditions shall be in writing addressed to the other party at its registered office or principal place of business or such other address as may at the relevant time have been notified under this provision to the party giving the notice.  Notice shall be deemed to have been received on the second business day after posting.

13.3 No waiver by the Seller or any breach of any term of the contract by the Buyer shall be construed as a waiver of any subsequent breach of the same or any other terms of the contract.

13.4 If any provision or part-provision of the contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the contract.

13.5 Nothing in the contract is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, constitute either party the agent of the other, or authorise either party to make or enter into any commitments for or on behalf of the other party.

13.6 The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

13.7 Each party acknowledges that in entering into the contract it does not rely on, and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misrepresentation based on any statement in the contract.

13.8 Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

13.9 The contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

13.10 The Seller and Buyer each irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the contract or its subject matter or formation.