IT Support for Retail Pro Packages
We offer three distinct Retail Pro support packages, so you can choose the level of support that’s right for you. When comparing Retail software options, be sure to check what’s included so that you can make informed choices. Pinnaca Retail Pro support packages are comprehensive, and with an exceptional service record, our helpdesk team are meticulous in their approach to solving your issues.
Silver
£40
GBP
per device
per month*
Unlimited Remote Support 8am/5pm
24/7 For 'P1' Incidents
Real Time Support Dashboard
Remote Hardware Diagnostics 8am/5pm
Plug In & App Support
Credit Card Integration Support
Back Up Monitoring & Remediation
PROACTIVE End Point Monitoring 24/7
Staff Training On Retail Pro
Retail Pro Data & Configuration Management
Monthly Ticket Analysis Report
Annual Systems & Service Review
Subscription Management*
Ongoing Expert Advice & Support
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Gold
£45
GBP
per device
per month*
Unlimited Remote Support 8am/5pm
24/7 Support & Target Response Time of 15 Minutes For 'Priority 1' Incidents
Real Time Support Dashboard
Remote Hardware Diagnostics 8am/5pm
Plug In & App Support
Credit Card Integration Support
Back Up Monitoring & Remediation
PROACTIVE End Point Monitoring 24/8
Staff Training On Retail Pro
Retail Pro Data & Configuration Management
Monthly Ticket Analysis Report
Quarterly Systems & Service Review
Subscription Management*
PROACTIVE Cloud & On Premise Server Support 8x5
Patch Management
Reports & Documents Support
Retail Pro Security Management
Ongoing Expert Advice & Support
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Plus
£80
GBP
per device
per month*
Unlimited Remote Support 8am/5pm
24/7 Support & Target Response Time of 15 Minutes For 'Priority 1' Incidents
Real Time Support Dashboard
Remote Hardware Diagnostics 8am/5pm
Plug In & App Support
Credit Card Integration Support
Back Up Monitoring & Remediation
PROACTIVE End Point Monitoring 24/9
Staff Training On Retail Pro
Leadership Training
Super User Training
Create User Process Documentation
Retail Pro Data & Configuration Management
Price Cost Manager Management
Data Imports
Promotions & Management
HQ Workstation Install & Configure
Monthly Service Review With Account Manager
Subscription Management*
PROACTIVE Cloud & On Premise Server Support 8x6
Patch Management
Enhanced Reports & Document Support
Enhanced Retail Pro Security Management
Polling & Replication Management
Ongoing Expert Advice & Support
*Terms and conditions apply. We also support integrations, plug-ins and add-ons at additional costs. One device = PC, Laptop, Tablet or Server. 'Priority 1' Incident = An incident is considered Priority 1 when it meets the following criteria. Live production environment down, e.g. Server or Internet, for a location that needs connectivity to take payments. Critical business outage or significant incident that threatens future productivity. Users cannot operate, and no one can carry out tasks on their behalf. **Support is provided when a software subscription is purchased from or switched to Pinnaca.
