We are exhibiting at the Retail Technology Show at Olympia, London on 24-25th April 2023. Meet us on Stand 5A50. This exciting retail show will bring you best in class technology solutions for both in-store and online retailers.

We recently marked a significant milestone in our journey, one that goes beyond mere business achievements. Last year, we celebrated becoming an award-winning MSP, and now we are thrilled to have earned a spot as a leading IT support company in Essex on the first Ambitious Essex Tech 50 list. This recognition is a testament to our dedication and commitment to delivering exceptional IT support in Essex and London.

Pinnaca partners with more brands for technology in retail stores

Over sixty leading retail brands now choose Pinnaca for their Retail Pro POS, and Retail IT solutions. That’s well over five hundred stores and one thousand tills worldwide. We have grown significantly over the last twelve months, and as more retail brands trust us to manage their POS projects, the scope of work is often extended to include IT projects, and fully managed IT support.

There are many pros and cons of outsourcing IT, but the benefits far outweigh the risks. For one, it allows you to tap into the expertise of specialists and focus your time and money on what you do best, i.e., delighting your customers. While change can be scary, moving to outsource your, IT may be one of the most thoughtful business decisions you make all year round.

What are the IT outsourcing advantages and disadvantages? In this blog we have broken down the pros and cons of outsourcing IT.

As a business leader, you want to focus on what you do best — serving your customers and growing your company. However, technology is fast becoming a big part of operations, and managing IT requires time, money, and expertise.

The solution? Outsource IT services so you can delegate technical tasks to the experts and get back to business.

If you’re wondering what IT services can be outsourced by your business, this guide will walk you through all you need to know.

We are delighted to announce that we have been named finalists in the prestigious retail technology innovation awards hosted by Retail Technology Innovation Hub.

Despite the record number of submissions received by judges this year, we fought off strong competition to join the final seven in the category of ‘Technology Implementation of the Year’.

In the dynamic world of retail, direct-to-customer (D2C), and e-commerce, providing a seamless and personalised customer experience across multiple channels has become paramount. This is where OptCulture, an all-in-one customer engagement platform, excels. With its comprehensive suite of features and services, OptCulture is transforming the way businesses interact with their customers, fuelling omni-channel marketing for a truly exceptional experience.

Traditional phone lines will no longer be sold from September 2023, and will become obsolete from December 2025. As your IT services provider, we wanted to let you know that you will need to switch to alternative fibre services to stay connected after that date.

EVERYONE will be affected by BT closing The Public Switch Telephone Network (PSTN) in December 2025, as by then, EVERY phone line in the UK will have moved to a fully digital network that uses Internet Protocol (IP) across a fibre-based service.

Ever wondered how larger retail and fast-growing businesses manage their sales, inventory, and customer relationships so efficiently. Chances are they’re using an EPOS system. That begs the question: what is an EPOS system?

EPOS stands for electronic point of sale and can significantly transform how you run your business. An EPOS system helps you track sales, update inventory, build customer profiles, and gain valuable insights into your business performance. If you still rely on old-school cash registers and paper records, it’s time to discover how an EPOS system can benefit your business.

In the rapidly evolving landscape of retail, businesses are continually exploring new ways to enhance customer experiences, streamline operations, and boost sales. One trend that has gained significant traction in recent years is the adoption of mobile point-of-sale (POS) systems.

In this month’s blog we will delve into the benefits of mobile POS and explain why retail pop-ups are a good way to road test this technology with retailers that don't use Mobile POS in their stores.

Winners in 2 categories!

The entire team at Pinnaca is basking in the glory of winning two awards at the 2023 Technology Reseller Awards ceremony. Without our loyal customers who put their trust in us as their Managed Service Provider or Technical Services & Implementation Provider, this wouldn't have been possible, and we are so grateful for their ongoing support.

Pinnaca continues to sign up new high-profile clients for retail store technology solutions.

More than fifty leading retail brands partner with us for their Retail Pro POS and IT provision. That's over five hundred stores, and one thousand tills supported globally. They trust us to integrate and support Retail Pro software across their retail estate. Our experience helps them to overcome challenges before they cause headaches.

The Pinnaca team are celebrating after being announced as finalists in a prestigious technology industry awards programme.

Pinnaca Retail & IT Solutions are specialist service providers of software, hardware and integrated IT solutions, and we have been shortlisted in the Technology Reseller Awards 2023 in two categories; SMB Reseller/MSP of the Year AND TR Award for Technical Services & Implementation Providers.

Onboarding IT services for your business doesn’t need to be stressful. Transform your business by partnering with a managed IT services provider. Make the transition to a new IT partner easier and faster. Our blog explains the steps involved in onboarding to a new managed service provider (MSP).

In this month’s blog we discuss the best ways to back up your data, why it’s important and the consequences of getting it wrong. Whether it’s an individual employee’s laptop, your customers’ personal data, or your company’s financial records, successful backup strategies depend not only on keeping copies of all your relevant business data, but also how this data is restored following a loss. Research by World Backup Day offers the following insights in relation to backups and data loss. World Backup Day is a reminder to consider your backup strategy before a data disaster occurs.

In this blog post, we will look at the environmental impact of printed receipts, and why France is banning them. Environmental statistics for UK retailers are shown, and potential solutions are offered for retailers who want to implement digital receipts today. For retailers who want to seize an opportunity to improve customer service, customer engagement, or adopt a receipt policy that unifies data and improves the customer experience, smart digital receipts are explained.

Customers expect to engage with retail brands at multiple touch points and from various devices. Retailers can’t predict how each person prefers to engage, and adopting an omnichannel strategy is the best way to offer a consistent customer experience. In this blog we share our top 9 tips to help increase sales by improving the customer experience with omnichannel retailing.

We have officially opened the doors to our Paris office to become a the office technology partner of Retail Pro International’s (RPI) leading sales and stock management software in France.

As an award-winning global RPI partner in the UK and Ireland, thanks to our exceptional customer service rates with high-end retail clients including Stella McCartney, LK Bennet, MINISO, Vivienne Westwood and others, the Pinnaca team have been working over the last five months to secure office space and recruit expert, French-speaking engineers to run the Paris venture.

We are heading into 2023 with a portfolio of impressive retail clients who rely on us for all of their retail technology services and support.

We excel in technology solutions for retailers, and partner with Retail Pro International to integrate market leading retail software and epos systems for into stores for retailers of all sizes. Here is a quick overview of the retail solutions and support services that we offer.

When IT projects go wrong, the effects can be catastrophic, both in time and money. IT projects need meticulous planning and management, and there are some common pitfalls. In this months blog, we look at IT project management, and offer guidance on how to avoid costly mistakes.

There's also a handy guide to download that covers the questions you need to ask when managing an IT project.